FAQ

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HSNM can be supplied in different formats to meet your specific requirements, e.g. Fully Hosted and managed in a Secure Data Center, Hardware Appliance, or as VMWare for installation at your venue behind your firewall, if any.

Yes, you can install it into MacOS, but it must have VMWare Fusion.
The lasted versions of MacOS only have CPU M1 Silicon, and it is not good.

HSNM can be deployed locally in your own offices or buildings or the cloud.

Try before you buy.
We will allow you to evaluate the solution and provide you with a 30-day free trial license.

Each license level manages a defined number of networks with unlimited users and connections. Licence is scalable, you can start with a basic license and increase it in the future. You have only to purchase the difference between the level you have and the one you want to reach, without additional fees.

The AD module is an optional module and you pay only for the level you need, it is independent from the HSNM level. Each level allows you to launch concomitant AD campaigns, even on all the networks you have.
The system only counts the active campaigns. You can edit, delete, create new campaigns.

HSNM works in any country. Currently, there are customers and users in over 80 countries.

HSNM Hotspot Manager offers a White Label solution to promote your service with your brand and identify your business. You can brand the portal and all the dashboards for resellers and managers with your logo.

HSNM offers the possibility to backup the whole platform. Backups can be used to restore a virtual machine or multiple virtual machines to a previous state during an emergency.

Our API makes it simple for you to integrate with HSNM allowing you to send data straight into your CRM, ERP and systems.
Our APIs are secure, restful and outputs data in JSON format which makes the data much faster at transferring between systems.

 

HSNM is responsive to all browsers.

Yes, HSNM lets you redirect guests to your preferred pages.

Yes, even using the same router, you need to create a “virtual gateway”. You don’t have to purchase a new router, you use the infrastructure you have.

Yes, when guests go online they’re met with a customised splash page promoting offers such as spa treatments and menus – or whatever else the venue wants to promote.

There is no long form to fill in to register for free WiFi and ideally, people will log in using their social networking profiles, allowing them to share the brand with their friends and followers.

Yes, there are a couple of possible answers to your needs.

Yes, it is possible to assign specific wifi plans either to guests and hotel operators or create bypass rules.

Yes, they get time or data allowance for free, no need to sign in. They get a specific time or data allowance for free.

Yes, the users are automatically logged out after the time you set up.

Yes, the system allocates the remaining traffic and data, unless you have set up expiration date and the plan has expired.

Yes, typically this task is practised when some users try to use a lot of bandwidth over the network.

You can profile your guests.

Yes, the guests can refill their quota by themselves. There are many possible ways they can top-up their quota.

Yes. You can do it using the APIs that HSNM provides you with. Besides, if your PMS supports the FIAS protocol, you can connect your PMS through it.

Yes, you can connect it either using the FIAS protocol or using a bridge called Impala.
Impala provides, manages and supports PMS integrations, connecting 80,000 hotels worldwide across 11 PMS. To our partners, they apply a special fee.

The traffic does not pass through HSNM, so if you want to block access to some websites, it should be done directly on your router or on proxy or firewall.

For general technical enquiries and support, you can contact them either by email, Skype or Forum.
Customers who have signed up the contract with our reseller partner, have to open tickets directly with their supplier.
Email: support@hsnetworkmanager.com
Skype: hsnmsupport or click the link to join them: https://join.skype.com/invite/or4hJNIGdCuD
Forum: https://forum.hsnetworkmanager.com

Didn’t see your question here? Let us know if there’s anything else we can do for you. Drop us a line at info@hsnetworkmanager.com. We’re always happy to help.

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